The Flags Tab helps staff track both automated system events and manual alerts related to a student’s behavior, progress, or activity within the platform.

🔄 System-Generated Flags

• The platform automatically generates over 18 types of tracking flags based on various updates made to a student's record or activity.

• These serve as real-time indicators of student status or important changes.

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✋ Manual Flags

• Staff can manually raise flags by clicking the “Raise a Flag” button.

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• Two types of manual flags:

  • 🟢 Green Flags – Indicate positive behavior, progress, or accomplishments.

  • 🔴 Red Flags – Indicate concerns, issues, or areas requiring intervention.

⚙️ Custom Flags

• Communities can configure their own Custom Flags to track specific criteria or unique workflows, based on their support model or internal guidelines.

🗂️ Flag Sub-Tabs

The Flags section is divided into four clear sub-tabs:

1. Active

   • Shows all current flags.

   • Staff can:

     • Clear or hide flags.

     • Take direct actions like Message or Recommend using the three-dot menu (⋯).

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2. Pending

   • Lists flags that are waiting for review or action.

3. Hidden

   • Displays flags that were hidden from the main view (but not deleted).

4. History

   • Contains all past and cleared flags for historical reference.