How can I message or manage another Coach's students?
There can be cases where a Coach is temporarily unavailable due to reasons like leave, workload balancing, or transition of responsibilities. In such situations, another Coach can step in to support the students assigned to the unavailable coach.
📍 Navigation Path:
Coach Sherpa Dashboard → All Students
🔎 How to Access Another Coach's Students:
-
Open the Advanced Search panel
-
In the Coach dropdown, select the name of the coach who is unavailable
-
-
Click Search
-
-
You will now see the list of all students assigned to that coach
-
✅ What You Can Do:
Once you have the list, the platform allows you to perform all the same actions the original coach could:
-
📬 Send Bulk Messages – Inform students about temporary coach change, share important updates
-
📱 Send Bulk SMS – Quick announcements, reminders, or urgent info
-
⭐ Send Recommendations – Keep students on track with apps, badges, goals, or community suggestions
-
📋 View Student Detail View – Deep dive into individual student progress, flags, or check-ins
-
📊 Download User Reports – Export data for follow-up, status review, or intervention planning
-
📢 Do Bulk Outreach – Campaigns for check-ins, purpose-setting, or academic nudges
💡 Use Case Scenarios:
-
Coach is on vacation or medical leave: A backup coach can maintain communication and student engagement without gaps
-
Emergency intervention: A manager may ask a second coach to step in if a student under another coach is flagged or at risk
-
Cohort balancing: During high-intake periods, responsibilities may be shared temporarily to prevent overload
-
Data review: Coach Managers may review other coaches' students to monitor performance and support
-
Program-wide campaigns: One coach can outreach to all students in a certain cohort, regardless of primary coach
✨ The ability to access and interact with another coach’s students ensures continuity of support, efficient team collaboration, and uninterrupted student success tracking.