Coaching Best Practices: LRM Days Since Log/Chk/Sess Data

The "Days Since" column in the LRM Sherpa Tool helps Coaches track student engagement by displaying three key data points:

1️⃣ Days Since Last Login (Top Bar)
2️⃣ Days Since Last Coach Check-In (Middle Bar)
3️⃣ Days Since Last Coaching Session (Bottom Bar)

🟢 Green Bar: No action needed.
🟡 Yellow Bar: A Coaching action is recommended (e.g., after 7 days of inactivity).
🔴 Red Bar: Urgent Coaching action needed (e.g., past 7 days of inactivity).

💡 Note: These timeframes can be customized based on specific program needs.

Best Practices: Login (LOG) Data

🔹 Why it Matters: Login frequency is a strong engagement indicator—students who log in frequently are more likely to stay on track.
🔹 Coach's Role:

• Monitor student logins and identify disengaged students early.

• Follow program-specific guidelines on when and how to reach out if students haven't logged in.

• Send personalized messages to encourage re-engagement.

Best Practices: Check-In (CHK) Data

A Coaching Check-In is counted when a Coach does any of the following:
✅ Sends a Recommendation (e.g., App, Goal, Badge).
✅ Posts a Comment or makes a Post on the Student Activity Stream.
✅ Sends an Individual Message.

🔹 Why it Matters:

• Frequent check-ins help students feel supported and engaged.

• Notifications generated by these actions encourage students to log in and stay active.

• Creates a "visible" Coach presence that fosters accountability.

🔹 Coach’s Role:

• Programs should establish clear expectations for how often Coaches should check in (e.g., 2x per week).

• Use different types of check-ins to ensure students receive consistent, personalized support.

Best Practices: Coaching Session (SESS) Data

A Coaching Session is recorded when a Coach posts to the Student Activity Stream by selecting the "Coaching Session Note" from the Activity Type dropdown.

🔹 What Counts as a Coaching Session?

• Face-to-face meetings

• Phone or video calls (Zoom, Teams Call, etc.)

• Email exchanges

• Any meaningful interaction that adds value to the student's learning experience

🔹 Why it Matters:

• Personalized support through Coaching Sessions helps students stay on track and feel connected.

• Regular sessions can address learning challenges, career planning, and personal goals.

• Programs should define what qualifies as a Coaching Session and establish a cadence (e.g., at least 1x every 2 weeks).

🔹 Coach’s Role:

• Ensure each Coaching Session is logged and visible in the Sherpa Tool.

• Adapt the frequency of Coaching Sessions based on the student's needs and program guidelines.

• Use insights from the LRM data to prioritize students needing extra support.

Final Thoughts

📌 Programs that establish clear expectations for LRM coaching actions enable Coaches to use the Sherpa Tool more effectively.
📌 Tracking and acting on Days Since data ensures no student falls behind unnoticed.
📌 Regular engagement through logins, check-ins, and coaching sessions creates a strong, supportive learning environment that fosters success.

By staying proactive and using the Sherpa Tool strategically, Coaches can enhance student engagement, retention, and overall learning outcomes! 🚀📈