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Feedback & Support - Fidelis Education

Knowledge Base

  1. Bulk Actions →

    1. What are the Bulk Messaging and Bulk SMS features?
    2. What are Bulk Recommendations and how are they used?
    3. What Bulk Reports are available in Sherpa?

  2. Coach Manager Sherpa →

    1. How does a Coach Manager view their list of Coaches and the students assigned to them?
    2. How can a Coach Manager manage their coaches?

  3. Coach Sherpa →

    1. How can coaches access and manage their students?
    2. How do I manage and track students as a Coach?
    3. How can I message or manage another Coach's students?

  4. Community Dashboard →

    1. What is the Community Dashboard?
    2. How do I Join or Leave a Community?
    3. How to Catch Up on All Announcements, Events & Posts Across Communities

  5. Community Onboarding →

    1. How to Configure and Use the Community Learning App for Onboarding Flow?

  6. Community Profile →

    1. What is the Community Profile?
    2. What is the “About” Tab in a Community?
    3. What Happens in the “Activity” Tab of a Community?
    4. How to Delete or Edit a Comment/Post in the Community Activity Stream
    5. What can I do in the Members tab of a community?

  7. General Info →

    1. How do I reduce image sizes in Powerpoints?
    2. Fidelis "Fair Use" Policies
    3. Fidelis LRM Key Terms & Definitions
    4. What are the different navigation methods available for University Staff in the platform?
    5. What are Page Tours?

  8. Instructor Manager Sherpa →

    1. How can I view course and student data for my instructors?
    2. How do I track instructors and their course performance?

  9. Instructor Sherpa →

    1. How can instructors track course enrollment and new students?
    2. Instructor Sherpa – Student List Overview

  10. Learning Apps & Badges →

    1. How to Add a Learning App Recommendation
    2. How to Find and Add a Learning App
    3. Adding Apps from an App Sequence
    4. Are Badges Shareable Outside of the Fidelis Platform?
    5. Can I Start and Stop Apps? Will the Platform Remember My Progress?

  11. Mentor Sherpa →

    1. How can a Mentor Coach monitor engagement between Mentors and Mentees?
    2. Mentor Coach user list view

  12. Messaging →

    1. How to Find and Message Other Users in Your Community?
    2. How to Archive and Access Archived Messages
    3. How does SMS work in Fidelis?

  13. Profile →

    1. How to Add Additional Skills to Your Portfolio
    2. How can I edit my email notification settings?
    3. How can I edit the email where I receive my notification messages?
    4. How to Change Your Privacy Settings?
    5. How to Edit General Account Settings?

  14. Purpose →

    1. How to Add or Edit Your Purpose?

  15. Sherpa Dashboard →

    1. What are the different Sherpa dashboards available and how are they structured?
    2. How can I manage messages, mentions, and SMS in my Sherpa dashboard?
    3. What analytics are available via the Sherpa dashboards?
    4. How do I switch my role in the system?

  16. Sidebar Functionalities →

    1. What is the Global Sidebar in the application?
    2. How do I switch to a different community?
    3. How do I access the Learning Path as a Staff User?
    4. How do I view my notifications in the Fidelis platform?
    5. How to Use the In-App Messaging Center

  17. Smart Search Tools →

    1. What is the Simple Search in the Sherpa view?
    2. What is the Advanced Search in the Sherpa view?
    3. How do I use the Advanced Search Tool in Sherpa?
    4. What are Saved Searches and how do they help staff users?
    5. How can I edit or delete a Saved Search?

  18. Student Detail View →

    1. What features are available in the Student Detail Header?
    2. What are the names and functions of the tabs in the Student Detail View?
    3. What is the Activity Tab in the Student Detail View?
    4. What is the difference between the Goals and Purpose tabs in the Student Detail View?
    5. What is the Mentoring tab, and how does it help manage student mentorship connections?

  19. Mentoring →

    1. How Are Coaches Different from Mentors?
    2. What is a Mentor?
    3. What is the Mentor Dashboard and how do I use it?
    4. How to Add a New Mentor or Mentee
    5. How to View Mentor or Mentee Details

  20. Coaching Sherpa →

    1. What Defines a Check-In (CHK)?
    2. What Defines a Session (SESS)?
    3. How is the Proactive Score calculated?
    4. How Do I Track and Endorse a Student's Objective?
    5. How Frequently Do Coaches Interact with Students?

  21. Community Manager Functions →

    1. How do I invite community members?
    2. Admin Best Practices: Customizing the Summary View of the Info Tab
    3. Admin Best Practices: Adding Quick Links
    4. Admin Best Practices: Allowing User Access to Marketplace Learning Apps
    5. Admin Best Practices: Email Configuration

  22. App Authoring →

    1. App Author Best Practices: Edit for minor fix
    2. App Author Best Practices: Adding Collaborators
    3. App Author Best Practices: Adding Images to Learning Apps
    4. App Author Best Practices: Adding Text to Learning Apps
    5. App Author Best Practices: Adding Videos to Learning Apps

  23. Fidelis Release Reports →

    1. New User Profile UI (June 2019)
    2. Deep Links for Learning Apps & Badges (Apr 2019)
    3. Improvements & Bugs Fixes (Apr 2019)
    4. Sherpa Improvements (Mar 2019)
    5. Cache mechanism for Instructor Sherpa (Mar 2019)

  24. All articles →

    1. How Are Coaches Different from Mentors?
    2. How to Add Additional Skills to Your Portfolio
    3. How do I invite community members?
    4. What Defines a Check-In (CHK)?
    5. How to Find and Message Other Users in Your Community?
    278 articles →

Feedback and Knowledge Base

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